Effective crisis communication is essential when business and government are faced with a situation that has the potential to unsettle, even ruin their normal operation.

Managing Director of Crisis Communications specialist agency Insignia Jonathan Hemus works with leaders of business globally  to ensure they have the capability and confidence to do and say the right things under the intense pressure of a crisis. 

During his twenty five year career he has advised clients including Anglo American, Cathay Pacific, Disney, DP World, the International Cricket Council, Lidl, Procter & Gamble and Sky.

Jonathan is a regular media commentator on breaking crises for media including the BBC, CNN, Management Today, the Sunday Times and the Wall Street Journal, and he joins us on this episode for a masterclass on crisis communications that offers something for support for organisations of all sizes through Insignia.

The University of Queensland is situated on the land of the Turrbal/Jagera people.

The University of Queensland is situated on the land of the Turrbal/Jagera people.

Recorded in collaboration with

The University of Queensland

Producer David Gilchrist

Production Support Jesslyn Tan and Iwina Gan

Technical Advisor Paul Smith

University Liaison Dr Caroline Wilson-Barnao